Smart Service

10_02_2015 -  2015-16.jpgIn December 2010 Smart Solutions signed settled a contract with Volga Gas Distribution Company for developing “Smart Services” - multi-agent system for mobile resources management.

Volga Gas Distribution Company is a regional company in GASPROM which delivers gas to Samara region. The company has more than 30 mobile teams (equipped with GLONASS/GPS sensors) which react on emergency calls and provide maintenance for gas equipment for organization and more than 3 mln. citizen.

In line with the project Volga Gas Distribution Company has re-organized management of services by integration of autonomous branches to one Call center for Samara region.

The objective of the solution was to improve the service level and reduce delays in emergency claims execution, increase resource utilization.

Smart Solutions has developed and delivered the solution which effectively distributes the claims between the mobile teams, makes scheduling and re-scheduling in case of unpredictable events, monitors and controls execution of plans and communicate with drivers via mobile devices. In the process of adaptive re-scheduling the solution takes in consideration priority of claim, position and work load of teams, business process, distances, etc. Adaptive scheduler analyzes about a hundred options per second and chooses the most effective one, which can also be interactively adjusted by dispatchers and communicate with teams by mobile phones.

The solution is fully integrated with e-maps, in-house ERP system, mobile phones.

The system is working in daily operations from the end of 2011.

The results of the solution is a 40% increase in mobile resource management efficiency.

The results of Smart Field Services delivery to Volga Gas Distribution Company.pdf

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